Training Hub
Common Mistakes
A short list of the mistakes that cause the most problems — and what to do instead.
Don't
Sending to the wrong language group
Do
Double-check the audience and language before sending. Use the Spanish list only for Spanish-speaking events.
Don't
Forgetting the calendar link (dfpl.org)
Do
Always include the library calendar link so people can see full details.
Don't
Sending without testing
Do
Review the message once before it goes out. Confirm dates, times, and links.
Don't
Attaching the wrong flyer
Do
Match the flyer to the event. Check the title and date on the flyer itself.
Don't
Replying from the wrong channel
Do
Reply in the same channel the message came in on — SMS to SMS, WhatsApp to WhatsApp.
Don't
Editing automation settings
Do
Leave workflows, templates, and triggers alone. Ask Ariel/Admin for any change.
Don't
Sending too many messages
Do
Keep reminders short and timely. One clear reminder per event is usually enough.