Dover Free Public Library
Staff Training Hub

Info Only

Weekly WhatsApp Update

Admin

This page explains the weekly WhatsApp update. It is connected to the automation workflows, so Ariel/Admin currently runs it. Staff help by keeping event information accurate.

Ariel/Admin currently runs this
The weekly update is connected to the automation workflows. Because of that, Ariel/Admin runs the send. Staff do not trigger the weekly message themselves. Your role is to make sure the event details behind it are correct.

How staff help

Staff duties

  • Keep event details accurate in the dashboard
  • Confirm dates, times, locations, registration
  • Add notes about any changes
  • Tell Ariel/Admin when the calendar is confirmed

Admin duties

  • Trigger the weekly automation
  • Format the final message
  • Manage templates and language paths
  • Troubleshoot any send errors

Trigger Automation for Contacts

The walkthrough below shows how the automation is triggered for contacts. This is for understanding — Ariel/Admin performs this step.

Trigger Automation for Contacts

Advanced prompt (optional)