Training Hub
Staff Access
This page explains how staff reach the messaging platform and exactly what they are allowed to do once inside.
How to log in
Staff receive a login link and credentials from Ariel/Admin. Open the link in a browser, enter the username and password you were given, and you will land on the main dashboard. If you ever lose access or see an error, message Ariel/Admin — do not try to reset workflows or settings yourself.
You can also reach the two sections you need directly:
- Open Contacts ↗ — view and search patron contact records.
- Open Conversations ↗ — read and reply to incoming messages.
What staff can access
Staff currently have access to:
- Contacts — view and search patron contact records.
- Conversations — read and reply to incoming messages.
That is all staff need for day-to-day messaging. Everything else is handled by Ariel/Admin.
What staff do NOT have access to
Staff do not have access to:
- Automations
- Workflows
- Templates or language paths
Ariel/Admin handles all automation updates for now. If you need Contacts or Conversations, use the links on this page — do not try to open Automations or Workflows.