Section 11
Looking Ahead
A growing support system for the library.
This messaging system is being built step by step to help the library communicate with the community more easily and consistently.
The current focus is WhatsApp, SMS, Contacts, and Conversations.
What the system may support over time
Social media posting
Internal communications dashboard
Google review requests
AI bots that answer frequently asked questions
Better event reminders and follow-up messages
More organized communication between staff and the community
As with any software system, there will be updates, improvements, and small changes over time.
We appreciate the team's flexibility, patience, and willingness to learn as the system continues to grow.