Dover Free Public Library

Section 5

SMS Reminders

Active Staff Task

SMS is used for short reminders and quick updates.

Use SMS for

  • Event reminders
  • Flyers
  • Same-week announcements
  • Special programs
  • Last-minute updates

When to use SMS

When the message is short and time-sensitive. For example:

  • A program is happening tomorrow
  • A flyer needs to be shared
  • A reminder for Spanish or English contacts

Do not use SMS for the full weekly calendar

Unless approved. SMS is for short reminders. WhatsApp is for the weekly calendar update.
1

Go to Contacts

Inside GoHighLevel, open Contacts.

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GoHighLevel Contacts page

2

Choose the correct group

Choose the right contact group or language group.

  • Spanish messages → Spanish contacts
  • English messages → English contacts

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Selecting Spanish or English contacts

3

Select the contacts

Select the contacts you want to message.

  • For a test → select only your own contact first
  • For a full send → select the full correct group
4

Send SMS

After selecting contacts, click More, then choose Send SMS.

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More button in Contacts

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Send SMS option

5

Choose the library phone number

Select the library phone number. SMS does not need a WhatsApp template.

6

Write the message

Keep the SMS short. A good SMS includes:

  • What is happening
  • When it is happening
  • Where it is happening
  • Who it is for
  • A link, if needed
  • A simple call to action

Screenshot placeholder

SMS message box

7

Attach a flyer if needed

If the message includes a flyer, attach the correct file. Before sending, check:

  • Correct flyer
  • Correct language
  • File opens correctly
  • File is not too large
  • Flyer matches the message

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Attachment button for flyer

8

Test first

Always send the SMS to yourself first. Check:

  • Message arrives
  • Text looks correct
  • Flyer opens
  • Link works
  • Language is correct

After the test looks good, send it to the full group.

Example messages

Spanish SMS example

⚽ ¿Colecciona estampas del Mundial?

Traiga sus duplicadas e intercambie con otros fanáticos en Dover Free Public Library.

Jueves de 5–7 PM en el Reading Room.

Comparta este mensaje con alguien interesado.

Más info:
https://dfpl.libnet.info/

English SMS example

⚽ Collecting FIFA World Cup stickers?

Bring your duplicates and trade with other soccer fans at Dover Free Public Library.

Thursday, 5–7 PM in the Reading Room.

Share this with someone interested.

More info:
https://dfpl.libnet.info/

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