Section 1
Start Here
This training guide helps Dover Free Public Library staff understand how we send weekly community updates using WhatsApp, SMS, ChatGPT, and GoHighLevel. It supports the Loom videos already shared — use it as a written reference when preparing messages, sending SMS reminders, or checking conversations.
What this system does
The Dover Library Messaging System helps us keep the community informed about free programs, events, and resources. We use two main communication channels:
Weekly calendar update. Used for the main weekly schedule.
SMS
Quick event reminder. Short reminders, special events, flyers, and quick updates.
The main rule
How to use this training
Use the materials together — each one supports the others:
Loom Videos
Visual walkthrough — watch someone do it on screen.
This Site
Organized training hub that ties it all together.
SOP
Written step-by-step reference you can scan or print.
The goal is to make the process clear, safe, and easy to follow.
Loom Video
Overview: how the messaging system works
Embed Loom URL here when ready.
Current training phase
For now, Ariel/Admin will manage the automation side of the system. Staff will focus on:
- Reviewing event information
- Checking contacts
- Sending SMS reminders
- Checking conversations
- Reviewing messages
- Learning the process step by step
Once the team is trained and comfortable, we can decide together which additional parts staff should help manage.